FAQ

How do I exchange or return? 

Exchanges and returns are accepted within 30 days of receiving your items; please follow the instructions here to proceed with an exchange or return.

How do I contact customer support? 

Send a message to us through our chat system or by calling (202) 455-6653 and leaving a message. We will get back to you asap! 

How do I figure out my size? 

Our sizing chart should help, it can be found on any product page by clicking "What's my Size?". Feel free to contact us if you are unsure of your size and we will do our best to guide you. Please note that each item is shown in small, medium and large sized models to help you make your decision. If you find the size wrong upon delivery, as long as the tag is still fastened, feel free to swap the size to find a better fit. Keep in mind that our sizes in the Empowered & Feminine collection run generously. 

Can I change or cancel my order? 

If your order has not been processed yet, you may be eligible to change or cancel it. Email us at customersupport@alldayalba.com

Can I track my shipped order? 

Yes, the tracking number will be emailed to you within a few days of your purchase.

I didn't receive my order. 

Please contact our customer support team through our chat system or by calling (202) 455-6653 and leaving a message. We will get back to you and help you locate your order. 

What are my payment options? 

We accept Visa, Master Card, American Express and Apple Pay. 

Is shipping free? 

Shipping is free for regular deliveries in the US and Canada; charges will be applied for express and priority mail in the US & Canada and worldwide. All Day Alba, Inc., at times, may offer limited free shipping worldwide and this promotion will be publicized.

How do I redeem my coupon code? 

At checkout there will be an opportunity to insert the coupon code before entering your payment method.